pisotaya believes that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a positive experience.
Gambling is a form of entertainment – not a way to earn income or solve financial problems. If you ever feel that your gaming habits are getting out of hand, pisotaya has a full suite of responsible gaming tools available directly from your account. You are never alone in this. Help is always within reach.
pisotaya puts you in the driver's seat. Every tool below is available free of charge directly from your account settings – no waiting, no complicated process.
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and can only be increased after a 7-day cooling period.
Set a maximum session duration so the platform automatically reminds you – or logs you out – when your chosen play time is up. A great way to stay mindful of how long you have been playing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended and you cannot log in or make deposits.
For a more serious break, self-exclusion closes your pisotaya account for a minimum of 6 months or permanently. During self-exclusion, all marketing communications are also stopped immediately.
Set a maximum loss threshold per day, week, or month. Once your loss limit is reached, you will be unable to place further bets until the limit period resets – protecting your bankroll automatically.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. A simple nudge to stay grounded and play responsibly.
Problem gambling can affect anyone – regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting help. If any of the following sound familiar, please reach out to our support team or use one of the tools above.
pisotaya's responsible gaming team monitors gameplay patterns and may proactively reach out to players who show signs of at-risk behavior. This is not a judgment – it is part of our commitment to every player's wellbeing.
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming activity.
Chasing losses – continuing to play in an attempt to win back money you have already lost.
Gambling interfering with work, school, family responsibilities, or personal relationships.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Hiding your gambling activity from family members or lying about how much time or money you spend on gaming.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Repeatedly failing to stick to limits you set for yourself, or feeling unable to stop even when you want to.
Self-exclusion is one of the most powerful tools available to players who feel they need a significant break from gambling. Once activated, your pisotaya account will be fully suspended for the chosen period – you will not be able to log in, deposit, or receive any promotional communications.
Self-exclusion requests submitted via customer support are processed within 24 hours. During this window, we strongly recommend you also remove the pisotaya app from your devices and block gambling sites through your internet service provider or mobile carrier.
Log in to your pisotaya account and navigate to Account Settings from the top-right menu.
Select "Responsible Gaming" from the settings menu to access all available tools including self-exclusion.
Choose "Self-Exclusion" and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent.
Confirm your request. You will receive an email confirmation once your exclusion is active. Any remaining balance will be returned to your registered payment method.
Alternatively, contact our support team directly at [email protected] or via live chat to request self-exclusion. Our team is available 8AM–12MN PHT daily.
In accordance with Philippine gaming regulations, real-money gaming on pisotaya is strictly restricted to players who are 21 years of age or older. This is not just a platform rule – it is a legal requirement under Philippine law.
pisotaya enforces strict age verification during account registration and as part of the KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned. We take underage gambling extremely seriously.
All pisotaya players must verify their age and identity before making their first deposit. Accepted documents include Philippine passport, driver's license, SSS ID, UMID, and PhilSys National ID.
If you share a device with younger family members, we strongly recommend:
If you suspect a minor has accessed a pisotaya account, contact our support team immediately at [email protected].
Answer these questions honestly to get a sense of whether your gambling habits may be becoming a concern. There are no right or wrong answers – this is just for you.
Have you ever spent more money gambling than you originally planned to?
Have you ever gambled to try to win back money you had previously lost?
Has gambling ever caused arguments or tension with your family or friends?
Have you ever borrowed money or sold something to fund your gambling?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever felt the need to hide your gambling activity from people close to you?
If you answered yes to two or more of these questions, it may be worth speaking to a professional counselor or using pisotaya's self-exclusion and limit tools. You can also contact our responsible gaming support team at [email protected] – we are here to help, not to judge.
You are not alone. These organizations provide free, confidential support for Filipinos affected by problem gambling.
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming program provides guidance and referral services for players in need.
The National Center for Mental Health Crisis Hotline is available 24/7 for Filipinos experiencing mental health challenges, including gambling-related stress and anxiety. Call 1553 from any landline or mobile number nationwide.
Gamblers Anonymous Philippines offers peer support group meetings for individuals struggling with compulsive gambling. Meetings are held regularly in Manila, Cebu, Davao, and other major cities across the country.
Our responsible gaming team is available daily from 8AM to 12MN PHT. Contact us at [email protected] or via live chat in your account dashboard for immediate assistance with any gaming concern.
pisotaya strictly enforces the 21+ age requirement mandated by Philippine gaming regulations. Real-money gaming is only permitted for verified adult players. We use robust KYC procedures to confirm the age and identity of every player before any deposit is processed. If you are under 21, please do not attempt to register. If you know someone under 21 who is gambling online, please report it to our support team immediately.
Responsible gaming is at the heart of everything we do at pisotaya. Set your limits, use our tools, and enjoy slots, bingo, live casino, and more – knowing that we have your back every step of the way. 21+ only.
Manage My Account Explore Games