Frequently Asked Questions

Creating a pisotaya account is quick and straightforward. Click the pisotaya Login link in the navigation menu and select the registration option. You will need to provide a valid mobile number or email address, create a secure password, and confirm that you are at least 21 years old. After submitting your details, you will receive a verification code via SMS or email to activate your account. The whole process takes less than three minutes.

21+ The minimum age is 21 years old. This is a strict requirement under Philippine gaming regulations. pisotaya conducts age verification during registration and as part of the KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned. Please do not attempt to register if you are under 21.

pisotaya requires identity verification before processing your first withdrawal. To complete KYC, log in to your account and navigate to Account Settings > Verify Identity. You will need to upload a clear photo of one of the following government-issued IDs:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID

Verification is typically completed within 24 hours on business days. You will receive an email or SMS notification once your account is verified.

On the pisotaya login page, click "Forgot Password?" and enter the mobile number or email address linked to your account. You will receive a one-time password (OTP) reset link. Follow the instructions to set a new password. For security, pisotaya recommends using a password that is at least 10 characters long and includes a mix of letters, numbers, and symbols. If you are still unable to access your account, contact our support team at [email protected].

No. Each player is permitted to hold only one pisotaya account. Creating multiple accounts (also known as multi-accounting) is a violation of pisotaya's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

pisotaya supports the most popular payment methods used by Filipino players:

• GCash – instant deposits and withdrawals
• PayMaya (Maya) – instant deposits and withdrawals
• BPI Online Banking – same-day processing
• BDO Online Banking – same-day processing
• Metrobank Online – same-day processing

All transactions are processed in Philippine Peso (₱). No currency conversion fees apply for PHP transactions.

GCash and PayMaya deposits are credited to your pisotaya account instantly in most cases. Bank transfers via BPI, BDO, and Metrobank are typically processed within 15 to 60 minutes during business hours (8AM–10PM PHT). If your deposit has not appeared after 60 minutes, please contact our support team with your transaction reference number and we will resolve it promptly.

To withdraw from pisotaya, log in to your account and go to Wallet > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 1–3 business hours for GCash and PayMaya, and within 1 business day for bank transfers. Your account must be fully KYC-verified before your first withdrawal can be processed.

• Minimum deposit: ₱100
• Maximum deposit: ₱500,000 per transaction (higher limits available for VIP players)
• Minimum withdrawal: ₱200
• Maximum withdrawal: ₱200,000 per day (standard accounts)

Limits may vary depending on your account tier and verification status. Contact support if you need to discuss higher transaction limits.

pisotaya does not charge any fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the transaction amount. pisotaya recommends checking with your payment provider for their current fee schedule.

pisotaya offers a wide range of games for every type of Filipino player:

• Slots – hundreds of titles from top providers
• Live Casino – baccarat, roulette, blackjack, and more with live dealers
• Bingo – classic and themed bingo rooms
• Fishing Games – including Lucky Gods Fishing and Big Hammer
• Sports Betting – PBA, NBA, UFC, boxing, football, and more
• Sabong – online cockfighting for Filipino enthusiasts

New games are added regularly. Check the pisotaya Casino page for the latest additions.

Many slot titles and fishing games on pisotaya offer a demo or free-play mode that lets you try the game without wagering real money. Simply browse the game lobby and look for the "Try Demo" option on supported titles. Note that demo play winnings cannot be withdrawn – real-money play is required to win real prizes. Live casino and sports betting games require a real-money account to participate.

Yes! pisotaya is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform – including all games, deposits, withdrawals, and account management – directly from your mobile browser without needing to download a separate app. For the best experience, pisotaya recommends using the latest version of Chrome or Safari on your smartphone.

pisotaya offers a generous welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account after registration. All bonuses are subject to wagering requirements before withdrawal. pisotaya recommends reading the full bonus terms carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements – slots typically contribute 100%, while table games may contribute less. Full details are listed in each promotion's terms.

Most pisotaya promotions are automatically credited to your account when you meet the qualifying conditions (such as making a minimum deposit). Some promotions require you to opt in first – look for the "Claim Bonus" button on the promotions page inside your account dashboard. If a promo code is required, enter it in the designated field during the deposit process. Promotions cannot be claimed retroactively after a deposit has already been processed without the code.

Yes. pisotaya uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. pisotaya operates under applicable Philippine gaming regulations and follows strict data protection standards. For full details, see our Privacy Policy.

pisotaya strongly recommends enabling two-factor authentication for an extra layer of account security. To activate 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the on-screen instructions. You can choose to receive your OTP via SMS to your registered mobile number. Once enabled, you will be asked to enter a one-time code every time you log in from a new device or browser.

If you notice any unauthorized transactions, login attempts, or changes to your account details, take the following steps immediately:

• Change your password right away via Account Settings > Security.
• Contact pisotaya support at [email protected] or via live chat.
• Request a temporary account freeze while the issue is investigated.
• Check that your registered email and mobile number have not been changed without your knowledge.

Our security team will investigate and respond within 24 hours.

pisotaya provides a full suite of responsible gaming tools accessible from your account. Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a mandatory 7-day waiting period to ensure the decision is considered carefully. These tools are free and available to all pisotaya players at any time.

If you feel you need a significant break from gambling, pisotaya's self-exclusion tool allows you to suspend your account for a minimum of 6 months or permanently. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your preferred period, and confirm. You can also request self-exclusion by contacting our support team directly. During the exclusion period, you will not be able to log in, deposit, or receive any marketing communications from pisotaya. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available:

• NCMH Crisis Hotline: Call 1553 (available 24/7, free from any PH mobile or landline)
• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides guidance and referral services for players affected by problem gambling.
• Gamblers Anonymous Philippines: Peer support group meetings held regularly in Manila, Cebu, Davao, and other cities.
• pisotaya Support: Contact us at [email protected] – our responsible gaming team is available 8AM–12MN PHT daily.

Remember: gambling should always be fun. If it stops being fun, it is time to take a break. 21+